Privacy Policy
This Privacy Policy explains in general terms how Greater Western Shades (“we”, “us”, “our” and similar expressions) manages and protects the privacy of your personal information. It also outlines the matters we are required to disclose under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
We encourage you to read this policy carefully to understand how we handle, use, store, and protect your information.
Collecting personal information about you
We collect personal information to provide our customers with products and services, including blinds, shutters, curtains, awnings, softshades, venetians, home automation solutions, and related installation services.
If we are not provided with the information we request, we may be unable to supply these products or services to you.
Types of Personal Information We Collect
The personal information we collect may include:
- Name
- Address
- Email address
- Phone number
- Suburb or service location
- Details related to your enquiry, service request, or project
Sensitive Information
We generally do not collect sensitive information.
However, if required, sensitive information will only be collected when:
- You have expressly consented
- The collection is required by law
- It is necessary for the establishment, exercise, or defence of a legal claim
How we collect personal information
We primarily collect your information directly from you.
For example, when you:
- Contact us via phone, email, or website form
- Request a consultation or quote
- Visit our website
- Interact with our team in person
- Subscribe to marketing updates
Indirect Collection
There may be instances where we collect information from third parties, such as:
- Product dealers or suppliers
- Contractors involved in your project
- Third-party service providers
- Publicly available records
We may also receive information from forms, business cards, telephone conversations, or digital submissions.
Purpose for collection, use, and disclosure of your personal information
We collect, hold, use, and disclose your personal information to:
- Provide our products, services, and consultations
- Identify customers and verify details
- Respond to enquiries and follow up quotes
- Manage bookings, installations, and service delivery
- Communicate updates, relevant offers, or product information
- Inform you about new products or improvements
- Seek feedback on your experience
- Carry out administrative, billing, and support functions
- Improve service quality and customer experience
- Meet legal or regulatory obligations
We may also use your information for related secondary purposes where allowed by law.
Disclosure of Personal Information
We may disclose your personal information to:
- Contractors and installers working on your project
- Product suppliers such as Luxaflex or Peter Meyer (if required for ordering)
- IT and website hosting providers
- Customer service partners assisting with enquiries
- Marketing or communication platforms used for customer contact
- Related entities within our business
Lead Allocation to Dealers or Showrooms
If you complete a “Get Consultation” or enquiry form, your information may be forwarded to the appropriate team member or partner servicing your area.
Each independent partner is responsible for their own privacy practices.
We will NOT disclose your information unless:
- You have consented
- It is required to complete our business with you
- It is required or authorised under Australian law
- It relates to a sale or restructure of our business
- Disclosure is needed to prevent unlawful activity
We do not sell or rent your personal information to third parties.
Credit information
Greater Western Shades does not operate as a credit provider.
However, from time to time, if a transaction involves deferred payment, we may collect limited credit-related information.
This may include:
- Identification details
- Payment history
- Information from credit reporting bodies
- Information from suppliers or trade references
Credit information is handled in accordance with the Privacy Act.
Storage and security
We take reasonable steps to safeguard personal information from:
- Unauthorised access
- Misuse
- Loss
- Modification
- Disclosure
These steps include physical security procedures, digital safeguards, restricted internal access, and secure data storage.
If personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
Marketing
We may use your personal information to:
- Provide product updates
- Share promotions or offers
- Send newsletters
- Inform you of new or improved services
Opting Out
You can opt out at any time by:
- Using the unsubscribe link in our emails
- Contacting us directly
We do not share personal information with unrelated third parties for marketing without your express consent.
Access to Personal Information
You may request access to the personal information we hold about you.
We may refuse access where:
- It impacts the privacy of others
- The request is frivolous or vexatious
- Legal proceedings exist or are anticipated
- We are permitted by law to deny access
If we refuse access, we will provide a reason.
We may charge a reasonable fee for processing your request.
Quality & Correction
We aim to keep your information accurate and up to date.
If you believe any of the information we hold is incorrect, please contact us and we will take reasonable steps to correct it promptly.
Online data collection and use of cookies
Our website may use cookies and similar tools to:
- Recognise repeat visitors
- Improve user experience
- Track website performance
- Tailor content
Cookies do not personally identify you.
You can disable cookies in your browser settings, but this may affect site functionality.
We may link cookie data to personal information submitted through our website (e.g., forms).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
We encourage you to review it regularly.
Privacy concerns and complaints
If you feel your personal information has been handled incorrectly, please contact us.
Our privacy officer will:
- Listen to your concerns
- Discuss how we can resolve the issue
- Implement steps to address and improve our practices
We aim to resolve complaints promptly.
No disclosure to overseas recipients
Greater Western Shades is not likely to disclose personal information to overseas recipients.
How to contact us
If you wish to request access, correct information, or raise a privacy concern, please contact us:
Greater Western Shades
Penrith, NSW, Australia
Email: sales@greaterwesternshades.com.au
Phone: 1300 844 423
We will respond as soon as possible.